Willow Lodge Auchterarder

Terms & Conditions

BOOKING CONTRACT  To make a booking with WILLOW LODGE guests must be at least 21 years of age.

Bookings are accepted for a minimum of 3 nights.

The contract is for the rental of WILLOW LODGE for holiday purposes only. 

A contract shall only arise when the booking is confirmed by email.

Only those listed and named on the Booking Form may occupy WILLOW LODGE. The lodge may not be sub-let.

The maximum occupancy is 4 guests. Should you exceed this number you will all be asked to leave, no refund will be given.

We regret that WILLOW LODGE will not accept bookings from Hen, Stag or similar parties.

PAYMENT Bookings are confirmed when the non-refundable deposit of 25% (of the total booking cost) has been received. The balance of the total booking cost will be due for payment 60 days before the arrival date; you will be sent email notification that the balance is due.  If the balance of the booking is not paid by the due date, the booking will be treated as cancelled. Any bookings within 60 days of arrival must be paid in full at the time of booking.

On receipt of the full balance payment, advice on key collection and directions to WILLOW LODGE will be sent to the Hirer by email, approximately 1 week before the arrival date, or immediately if the booking is made less than 1 week of the arrival date.

Deposit and balance payments must be made by Bank Transfer.  Bank details are given on the Booking Form.

CANCELLATION POLICY Cancellations must be immediately notified to us by the lead guest in writing by email.

You may cancel your booking, however our refund policy is as follows:

  • 100% refund (less non-refundable deposit) if cancelled more than 60 days of arrival date
  • 50% refund (less non-refundable deposit) if cancelled within 30-60 days of arrival date
  • No refund will be issued if cancelled within 30 days of arrival date

 Discretion will be applied.

CANCELLATION BY THE OWNER In the event that WILLOW LODGE is not available through events arising outside the control of WILLOW LODGE, such as fire, flood, or government restrictions, then WILLOW LODGE may be forced to cancel the booking.  The Hirer will be advised as early as possible and WILLOW LODGE will rebook you on a suitable mutually agreed new date.  The Hirer will not as a result have any further claims against WILLOW LODGE

ARRIVAL AND DEPARTURE Check in is from 15.00hrs to 20.00hrs on the day of arrival.  Check out is by 10.00hrs on the day of departure.

CARE OF THE PROPERTY For the duration of your booking you will be responsible for the property and will be expected to take all reasonable care of it.  Guests are asked to leave WILLOW LODGE clean and tidy. We ask that any breakages or damage, as we understand accidents happen, should be reported to us immediately by email or telephone.  Normally, minor accidental damage or breakages will not be charged for, but in circumstances where extra cleaning is required, or there has been damage or breakage beyond what is reasonably to be expected, WILLOW LODGE reserve the right to charge you for any additional costs incurred.   Any missing inventory from the property on your departure may also be charged for.

Should you find on arrival any damaged or non-working items, they must be reported immediately by telephone or email, so matters can be rectified.

SMOKING & CANDLES Smoking (including vaping) and candles are not allowed in any part of WILLOW LODGE and we would appreciate that you are respectful of this.

INTERNET ACCESS Internet access is provided for guests’ use. You agree to reasonable and lawful usage of this service.

CHILDREN  WILLOW LODGE is particularly suited to adults and as such we regret that children are not allowed.

PETS  WILLOW LODGE regrets that pets are not allowed.

COMPLAINTS Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

LIABILITY WILOW LODGE will not be held responsible for any loss or damage to guests’ personal property and vehicles during their stay.

RIGHT OF ENTRY We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

ACCURACY OF DETAILS The website is as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

DISCLAIMER As the Hirer, it is your responsibility to ensure you and all members of your party are familiar with our terms and conditions. By completing a booking with WILLOW LODGE you, as the Hirer, and all named guests on the Booking Form are deemed to have accepted our terms and conditions.

T&C’s – June 2024